DLS Case Manager

DLS Case Manager

  • Thu 24 Sep 2020 - 9:50 PM
  • 468

 Bachelor’s degree or equivalent professional or military experience.

2+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor’s degree.

One year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for one year as a case manager

Experience in MS Word, Excel, Access, Outlook and PowerPoint

 

Amazon’s Disability and Leave Services (DLS) team in the HR Services organization is building a best-in-class case management program to deliver leave of absence, disability and accommodation services to Amazon employees across the U.S.

 

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

 

Essential Responsibilities:

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon

Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate

Critically assess and adjust the case management plan to an employee’s changing needs

Address and respond to sensitive situations

Troubleshoot issues and seek to remove barriers before, during, or after a leave event

Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

Identify and solve problems that may arise, sometimes with limited information

Facilitate a smooth return to work and ramp-back

 

plan for employees returning to the workplace

Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

Communicate regular updates to employees and stakeholders both verbally and in writing

Ensure compliance with standard work, federal/state regulations, and company policy

Maintain system records to ensure accurate and timely information/documentation

Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

Other duties as assigned

 

2+ years of related experience in a leave of absence and/or disability claim management role

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA

Experience working multiple projects or cases independently in environment with changing priorities

Experience working with confidential information

SPHR, PHR, or CPDM certifications, or equivalent

Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states

Experience with global service and employee delivery

Strong problem solving, time management and priority setting skills

Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

2+ years of related experience in a leave of absence and/or disability claim management role

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA

Experience working multiple projects or cases independently in environment with changing priorities

Experience working with confidential information

SPHR, PHR, or CPDM certifications, or equivalent

Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states

Experience with global service and employee delivery

Strong problem solving, time management and priority setting skills

Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

1-2 years of work from home experience

 

APPLY NOW

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.