WFO Consultant 6 talentnow
- Thu 24 Sep 2020 - 10:04 PM
Minimum 10+ year experience in Verint WFO products with good experience in designing Verint WFO solutions
Provide business & user needs analysis, business area assessment, & business systems design for major projects.
Experience in migrating solutions from NICE to Verint
Maintain current knowledge of the NICE and VERINT WFO product line, assist in the development of consulting service offerings, including the definition of tasks, deliverables, and standard estimates.
Help to document best practices in developing and deploying solutions system life cycle development of major projects.
Oversee projects being led by intermediate-level staff under your supervision.
Conduct consulting programs in a timely and effective manner for WFM and QM
Strong experience in handling customers business requirement discussion related to WFM/QM/Speech solutions and design the overall platform
Experience in Verint Hosted platform(VCS) would be an added advantage
Flexibility to work in UK time Zone remotely from the US Key Skills: Verint WFO Location: US Required Experience: Min 8 yrs Positions: 1 Contact Person: RMG
Email ID: [email protected]